Returns & Warranty Policy

At Qtalis, we stand behind the quality of our products. This Returns & Warranty Policy outlines the conditions under which returns, refunds, replacements, and warranty services are provided.

Please read the information below carefully before submitting a return request.

Return Eligibility

We accept returns within 30 days of receipt of your order.

To be eligible for a return:

  • Products must be new, unused, and in resalable condition
  • Products must be returned with original packaging
  • All accessories, cables, and included items must be intact

Please note that customized or specially configured items are non-refundable, unless the product is defective or damaged upon arrival.

Defective or Damaged Products

If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving the package.

When contacting us, please include:

  • Your order number
  • A detailed description of the issue
  • Clear photo or video evidence showing the defect or damage

Contact email: qtalis@comnavtech.com

Once the issue is verified, we will offer either:

  • A free replacement, or
  • A full refund

Warranty Coverage

All Qtalis GNSS Modules, GNSS Receivers, and accessories are covered by a 1-year limited warranty.

The warranty covers:

  • Defects in materials
  • Defects in workmanship under normal use

The warranty does not cover:

  • Damage caused by misuse or improper handling
  • Incorrect installation
  • Unauthorized repairs or modifications

Warranty service may include repair, replacement, or refund, depending on the situation.

Refund Processing Time

Once we receive and inspect your returned item:

  • Inspection typically takes 5–7 business days
  • Approved refunds will then be processed

Please allow an additional 5–10 business days for the refund to appear in your original payment method. Processing time may vary depending on your bank or payment provider.

Additional Notes

  • Returned items that do not meet the return eligibility criteria may be refused or returned to the customer
  • Original shipping fees are non-refundable unless the return is due to a product defect or shipping error

Contact & Support

If you have any questions regarding returns, refunds, or warranty coverage, please contact our customer service team at qtalis@comnavtech.com. We are here to help.